Terms & Conditions
Elara Beauty
1. Introduction
Welcome to Elara Beauty. These Terms & Conditions outline the rules and regulations for using our website and services. By booking an appointment or purchasing a product from Elara Beauty, you agree to comply with these Terms & Conditions. If you do not agree, please refrain from using our services.
2. Services
Elara Beauty offers a range of beauty treatments, specialising in anti-aging facials and luxury hair extensions. All treatments are subject to availability and appointment booking.
3. Booking & Appointments
Booking: All appointments must be booked in advance through our website, phone, or in-person at our salon.
Deposits: A non-refundable deposit may be required to secure your appointment.
Late Arrivals: Late arrivals of more than 15 minutes may result in rescheduling or cancellation at our discretion.
Cancellations: Cancellations or rescheduling requests must be made at least 24 hours before your appointment. Failure to do so may result in the loss of your deposit.
4. Payments
Accepted Methods: We accept credit/debit cards, and other digital payment methods as specified on our website.
Pricing: Prices are subject to change at any time without prior notice, but confirmed bookings will be honoured at the agreed price.
5. Refund & Cancellation Policy
Deposits: Deposits are non-refundable unless we cancel your appointment.
Services Rendered: Refunds are not provided for services already rendered.
Dissatisfaction: In case of dissatisfaction, please contact us within 48 hours so we can address your concerns.
6. Health & Safety
Disclosure: Clients must disclose any medical conditions, allergies, or sensitivities before treatment.
Right to Refuse: We reserve the right to refuse treatment if a client’s health condition is deemed unsuitable for a service.
Patch Tests: Patch tests may be required before certain treatments, such as facials.
Regulatory Compliance: We adhere to the Control of Substances Hazardous to Health (COSHH) regulations and other relevant UK health and safety laws. More information can be found at [HSE](https://www.hse.gov.uk/coshh/industry/beauty.htm).
7. Liability
Client Responsibility: Elara Beauty is not responsible for adverse reactions due to undisclosed medical conditions or failure to follow aftercare instructions.
Personal Belongings: We are not liable for loss, damage, or theft of personal belongings while on our premises.
Insurance: We maintain appropriate public liability insurance to protect both our clients and our business.
8. Consumer Rights
Statutory Rights: Nothing in these Terms & Conditions affects your statutory rights under the Consumer Rights Act 2015. More information can be found at [Citizens Advice](https://www.citizensadvice.org.uk/about-us/information/the-consumer-rights-act-2015/).
9. Privacy Policy
Data Collection: Your personal information is collected only for booking and service-related purposes and will not be shared with third parties without your consent.
Data Protection: We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 in handling your data.
10. Changes to Terms & Conditions
We reserve the right to update these Terms & Conditions at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the new terms.
11. Licensing & Legal Compliance
Licensing: We ensure compliance with any necessary licensing requirements as determined by our local council. More details can be found at [Startups UK](https://startups.co.uk/guides/beauty-salon-legislation-regulations-health-and-safety/).
12. Contact Information
For any questions regarding our Terms & Conditions, please contact us at:
Elara Beauty
07472079789
By booking an appointment or purchasing a service, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.