Accessibility Statement

Updated: 24th of March 2025

 

Elara Beauty is committed to ensuring digital accessibility for all our customers, including people with disabilities. We strive to improve the user experience for everyone and apply relevant accessibility standards in line with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

 

Our Commitment

We aim to ensure that our website is:

- Perceivable: Information and user interface components are presented in ways that can be perceived by all users.

- Operable: All navigation and interactive elements are usable by everyone, including those relying on keyboard navigation or assistive technologies.

- Understandable: Content is clear, concise, and easy to comprehend.

- Robust: Compatible with current and future assistive technologies.

 

Measures to Support Accessibility

To achieve these goals, we:

- Regularly test our website for accessibility compliance.

- Implement WCAG 2.1 AA guidelines in our design and development.

- Offer alternative text for images and other non-text content.

- Ensure sufficient colour contrast for text and background elements.

- Provide keyboard navigability throughout the website.

- Use clear and simple language for better readability.

 

Known Limitations

While we are continuously working to improve accessibility, some parts of the website may not be fully accessible, including:

- Third-party content that we do not control.

- Some older PDF documents that may not be fully accessible.

- Some multimedia content that may not have full transcripts or captions.

 

Feedback and Contact Information

We welcome your feedback on the accessibility of Elara Beauty. If you encounter any issues or need assistance, please contact us:

 

Email: hello@elarabeauty.co.uk 

Phone: 07472079789

 

We aim to respond to accessibility-related requests within 5 business days.

 

Enforcement Procedure

If you are not satisfied with our response to your accessibility concerns, you can contact the Equality Advisory and Support Service (EASS) for further assistance:

 

Website: www.equalityadvisoryservice.com 

Phone: 0808 800 0082

 

Elara Beauty is dedicated to making our website accessible and inclusive for all users. We appreciate your support in helping us achieve this goal.